mtel

Mtel, part of Telekom Austria Group

The first GSM mobile phone operator in Bulgaria, now specializing in mobile and fixed telephony, Internet services, Digital TV services.

Partnership period: 2010 – present

Services provided: Convergent solution for BSS/OSS landscape. Covering all necessary functionalities for fluid workflows and great customer experience. Innologica also provides consultancy and other ad-hoc solutions during key projects in the fixed domain.

OSS:

  • Monitored devices: 6500 manageable, 60 000 unmanageable, 170 000 CPE devices
  • Monitored services: 250 000
  • Monitored end-users: 150 000

BSS:

  • CRM customers: 350 000
  • Provisioned devices: 360 000
  • Tickets: 3 400 000
  • Request for installations: 522 000
  • Tasks assigned: 1 200 000