The first GSM mobile phone operator in Bulgaria, now specializing in mobile and fixed telephony, Internet services, Digital TV services.
Partnership period: 2010 – present
Services provided: Convergent solution for BSS/OSS landscape. Covering all necessary functionalities for fluid workflows and great customer experience. Innologica also provides consultancy and other ad-hoc solutions during key projects in the fixed domain.
OSS:
- Monitored devices: 6500 manageable, 60 000 unmanageable, 170 000 CPE devices
- Monitored services: 250 000
- Monitored end-users: 150 000
BSS:
- CRM customers: 350 000
- Provisioned devices: 360 000
- Tickets: 3 400 000
- Request for installations: 522 000
- Tasks assigned: 1 200 000