One of the biggest Fixed ISPs in Sofia, specializing in High-Speed Internet and Digital TV services.
Partnership period: 2008-2010
Services provided: Complete system landscape covering all BSS and OSS requirements. Unique solutions were developed in the process that contributed to the famous Megalan Network customer experience.
OSS:
- Monitored devices: 3000 manageable, 30 000 unmanageable, 40 000 CPE devices
- Monitored services: 120 000
- Monitored end-users: 80 000
BSS:
- CRM customers: 120 000
- Provisioned devices: 150 000
- Tickets: 800 000
- Request for installations: 135 000
- Tasks assigned: 235 000