megalan

Megalan Network

One of the biggest Fixed ISPs in Sofia, specializing in High-Speed Internet and Digital TV services.

Partnership period: 2008-2010

Services provided: Complete system landscape covering all BSS and OSS requirements. Unique solutions were developed in the process that contributed to the famous Megalan Network customer experience.

OSS:

  • Monitored devices: 3000 manageable, 30 000 unmanageable, 40 000 CPE devices
  • Monitored services: 120 000
  • Monitored end-users: 80 000

BSS:

  • CRM customers: 120 000
  • Provisioned devices: 150 000
  • Tickets: 800 000
  • Request for installations: 135 000
  • Tasks assigned: 235 000